IDENTIFICATION

URL and name of site http://www.tiac.net/ TIAC's Home Page

name of company/organization -- The Internet Access Company, Inc.

physical location of site -- Bedford, MA

date site first went public -- August 1993

name and email address of Webmaster -- Zach Kessin, webmaster@tiac.net

URLs and physical locations of any mirror sites -- none.

BUSINESS INFORMATION

main business goal of Web site -- Customer Service

peripheral benefits -- Publicity

in what sense is this site a success? -- Over 4,000 page hits per day, and climbing

to what do you attribute your success? -- Word of mouth. Available online customer support information.

nature of content -- Information on TIAC's services. Links to other Internet activities.

target audience -- Internet customers

size of current audience in terms of visitors (not hits) per month -- 120,000 - 150,000 visits per month

HOW YOU DO IT

do you own your own Web server? -- Yes.

if yes, what hardware --

what software? -- All currently running Netscape's Commerce Server Software

authoring tools used -- none.

site statistical package used -- Server logs filtered through homemade scripts

are stats publicly viewable? Yes. http://www.tiac.net/stats

special features of the site intended to attract and hold audience --

do you use outside design services? -- No.

size of internal staff devoted to your Web site -- 2 full time with 1 other part time.

approximate quantity of browsable content --

do you provide Web-based access to databases? -- No.

AGONY & ECSTASY

biggest headache faced -- Bandwidth limitations (currently running 2 "T1" lines)

most gratifying moment -- Switching from NCSA HTTPD to the Netscape Commerce Server.

wish list (what you want to do to make your site even more successful, and what you need for that) --


From: nadir@werewolf.com (Chris Basken)

Date: Tue, 24 Oct 1995 20:39:04 -0500


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