August 22, 1996

Transcript of the live chat session that took place Thursday, August 22, 1996.

These sessions are scheduled for noon-1 PM US Eastern Time (GMT -4) every Thursday.

These sessions are hosted by Richard Seltzer. If you would like to receive email reminders of our chat sessions, simply send a blank email message to or go to and sign up there.

For transcripts of other previous sessions and a list of future topics, click here.

For an article on how to make "business chat" work (based on this experience), click here.

Since the chat itself happens at a rapid pace, it's often difficult to note interesting facts in particular URLs as they appear on-line. Here's a place to take a more leisurely look. I've rearranged some of the pieces to try to capture the various threads of discussion (which sometimes get lost in the rush of live chat).

Please send email with your follow-on questions and comments, and suggions for topics we should focus on in future sessions. So long as the volume of email responses is manageable, I'll post the most pertinent ones here for all to see.

Threads (reconstructed after the fact):


Richard Seltzer ( - 11:54am : -- The scheduled chat is on Business on the WWW. If you are here for that discussion, please identify yourself.

Richard Seltzer ( - 11:55am -- We're here to share experiences about doing business on the Internet -- particularly the World Wide Web. What works? What doesn't work? Why? What are the trends that matter? How can you/should you adapt to the Internet culture and environment?

Richard Seltzer ( - 11:56am : -- I work for the Internet Business Group at Digital Equipment in Littleton, MA. In that capacity, I end up talking to people from large companies about how they can use the Web for business. I also have my own personal Web page -- which is content rich and no frills -- which I do for practically nothing and draws a fair amount of traffic and attention. And I'm also a member of the Boston Computer Society, which runs these weekly chat sessions.

Richard Seltzer ( - 11:57am : -- More housekeeping -- In a chat session like this things can get pretty frantic. It's sometimes difficult to follow the threads of conversation. And there's no time to write down intering URLs and facts. So last week,I took a copy of the raw transcript and edited it to make the threads clearer and posted it at my own little Web site so anyone could take a look. You can see it at I plan to do the same today. Barring technical difficulties, I hope to have a transcript up within two hours of when this ends. I'll post it at the same site, naming this one /chat7.html Those transcripts should soon be moving to a new URL in the BCS space at

Richard Seltzer ( - 11:58am : -- Today we're going to focus on Intranets -- the use of Internet technology inside companies and for secure commerce between companies. You might also want to check a couple of on-going Forums on this subject.

Richard Seltzer ( - 12:00pm : -- By the way, we also welcome discussion about the public Internet and you experiences there -- what works and what doesn't? Also, how your company ties together (or doesn't) it's intranet and Internet activities.

Rish ( - 11:55am : -- Hi, my name is Steve Rish, here to talk about whatever there is to talk about

Richard Seltzer ( - 11:56am -- Welcome, Steve. I remember your name from last week. What's your main area of inter?

Steve Rish ( - 11:58am : -- Richard, I am still working with a company to develop their intranet..

Richard Seltzer ( - 11:59am : -- Steve -- What kind of company is it? What industry? What size? What do they hope to accomplish? What's the main challenge you face?

Steve Rish ( - 12:00pm : -- Richard, the company I am working with is a medium-sized global organization that is trying to ablish an intranet strategy and move intoa more client/server type of work environment

Richard Seltzer ( - 12:05pm : -- Steve -- Since last time you joined us, have there been in major changes in your project? What's foremost in your mind right now?

Steve Rish ( - 12:11pm : -- Richard, since the last time we chatted, I have been looking in to some discussion forums like AltaVista's Forum and Livelink and am still looking into the good and bad points of having the web as a communication tool

Bruce Platt, Comport Consulting ( - 11:56am : -- Bruce Platt from Comport Consulting is here!

Richard Seltzer ( - 11:57am : -- Welcome, Bruce.

Bruce Platt, Comport Consulting ( - 11:58am : -- Hi, I'm Bruce Platt from Comport Consulting Corporation. I've been invited in as a gu "expert :-)". We do lots of Internet, Intranet, and Security work, and so perhaps I can be of help today.

todd ( - 12:00pm : -- hello. there's something weird with my refresh. I get less each time instead of more.

Richard Seltzer ( - 12:03pm : -- todd -- If you are able to see these messages now, what's your main area of inter? (We're just going through intros now and getting warmed up.)

todd ( - 12:05pm : -- I'm interested in small business opportunities, especially in info publishing.

Richard Seltzer ( - 12:02pm : -- todd -- Welcome. One thing that's different about how they have this set up is that the new messages now appear at the top of the screen instead of the bottom. Use your scroll bar to move up.

Nora ( - 12:03pm : -- Hi Sorry I'm late. Nora Ross web site designer and developer....

Richard Seltzer ( - 12:03pm : -- Welcome, Nora, good to "see" again.

Tom D ( - 12:06pm : -- Tom Dadakis Internet Consultant in CT

Richard Seltzer ( - 12:07pm : -- Welcome Tom Dadakis -- What kind of consulting to you do? Technical or design or content? Do you do just public Internet sites, or intranet as well?

GBenett@Innergy.Com ( - 12:07pm : -- Gordon Benett of Innergy Inc. here. I put run Intranet Design Magazine(sm), a biweekly resource for web professionals at "".

Richard Seltzer ( - 12:09pm : -- Welcome, Gordon, we're still getting warmed up and doing intros.

Tom D ( - 12:15pm : -- Presently the manager of an intranet project for a client in CT. We are transactional functions for reporting data, scheduling/calendaring andsetting a library of information

Richard Seltzer ( - 12:15pm : -- Tom D -- What industry is your client in? And how many employees?

Tom D ( - 12:20pm : -- Our client is in the financial arena

koskie@onyx ( - 12:13pm : -- hello

Richard Seltzer ( - 12:17pm : -- koskie@onyx Is that Onyx Computers in Canada? Can you tell us something about yourself and your company?

koskie@onyx ( - 12:23pm : -- Steve Koskie, Internet Business Manager for ONYX Computers Inc. I have been in the Multimedia Industry for 8 years Director, V.P. Sales , V.P. Marketing. I have worked on large scale CD-ROM/Internet applcaitions. Myrole at ONYX is to seek out and develop new business opportunities and projects, work with clients to develop there needs, speak at seminars and make ONYX one of the Technology Solution Leaders.

Richard Seltzer ( - 12:24pm : -- Koskie@onyx -- Could you give an example of a CD-Rom/ Internet application? Do you mean like a catalog distributed on CD-Rom with Web-based updates?

koskie@onyx ( - 12:46pm : -- One project we did was a CD-ROM from end to the Internet for developing resumes. The app was developed in Toolbook and ORacle Web Server. It was the first product of it's kind. It allowed people who were disabled tolearn and create a Resume using the PC, voice recognition, touch screen, brail keyboard and speech synth. It was funded by the Canadian Government. It has won several awards. We are currently looking to expand into the US with a similar service. The www site for the company I worked on it for is ONYX now has exclusive rights with CCRW ( the company I worked in the past for no longer is involved)

Richard Seltzer ( - 12:12pm : -- We're particularly intererested in real examples -- sharing experiences. If you have an intranet we'd like to know what you are using it for and what challenges you face. If you are doing business on the public Internet, we'dlike to hear about that too -- particularly how you define "success" and what you are doing to achieve it.

LAN Times

GBenett@Innergy.Com ( - 12:11pm : I have a self-intered quion for this group. A tabloid called LAN Times has approached me to explore collaboration with my online magazine. Does anyone here get/read LAN Times? Any opinions on its merit?

Steve Rish ( - 12:13pm : -- GBennett -- I think you shot down the possibility of anyone saying anything nice by calling it a tabloid -- never heard of it here

GBenett@Innergy.Com ( - 12:17pm : -- Steve - Hmmm. I was referring to size, not merit! It's McGraw-Hill's networking trade pub, comparable to Network World. I don't receive it, but they sent me a copy and it appears to be of quality. I'd like to find a professional who reads it before deciding to work with them!

Richard Seltzer ( - 12:19pm : -- Gordon -- I've seen LAN Times around the office (samples they send, trying to sell advertising) but haven't read it. I'm not sure who the target audience is.

GBenett@Innergy.Com ( - 12:24pm : -- Rich - LAN Times' target is network management. In view of the underwhelming response here we needn't spend more time on it. Nora, Steve - forgot to mention that intranets are extremely user-friendly, whichaccounts for much of their value. But the immaturity of support, development and maintenance tools, as well as standards, are serious cost drivers. No company should go into a web project, internal or ex, thinking they'll save money. IMHO.


Richard Seltzer ( - 12:08pm : -- Todd -- Are you starting from scratch, looking for clients? Or do you already have a publishing operation already with lots of content available?

todd ( - 12:11pm : -- I'm looking to grow something from scratch. I'd like to try to do somethings with animation that cann't be done on paper or easily on tv.

Richard Seltzer ( - 12:14pm : -- todd -- 1) what's the content/subject matter? 2) while it would be fun to play with animation on the Web, keep in mind that the audience for that today is quite small. It probably won't reach large numbers until lots ofbandwidth is widely available at very low cost -- I'd guess 3-5 years. Soif your project is a hobby, great. But if you are looking to make money from it, prepare for the long-haul.

todd ( - 12:20pm : -- when i say animation, i don't mean cartoons. More like business graphics shown over time. Also the trend toward browser side execution (java, javascript, visual basic) reduces the bandwidth problem.

Richard Seltzer ( - 12:22pm : -- Todd -- Could you tell us more? What do you mean by "business graphics shown over time?" Do you mean that you want to be in the business of providing animated graphics for other companies to use at their Web sites?I thought you meant that your site would use them (in ways other than a demo of your capabilities.)

Richard Seltzer ( - 12:27pm : -- todd -- Eventually, I would expect more active pages to become more prominent. But I don't see that happening successfully for a couple years at least. Now is a good time to experiment with that stuff, but realbusiness -- with current revenue in mind -- has to focus on the needs of today's audience. And while all the developers are into Java, etc.; very few users can view it, and in very few instances is the technology being used as more than just a gimmick, but rather as a powerful communication tool.

todd ( - 12:29pm : -- For instance, if one showed stock price for several companies side by side over time, it would be clear what was rising and what was falling. By animating, time becomes a dimension to show info in addition to the two we already have on a computer screen. I am looking to apply these ideas to general inter info, partly out of self inter, but would like to generate some ad $ if possible.

Richard Seltzer ( - 12:32pm : -- todd - That sounds like a very effective way to use animation -- in that case you do communicate more than mere words or static graphics could. But I wouldn't bank on advertising revenue. I'd look for a different business model. It looks like only the top dozen or two massive-hit sites are likely to generate significant ad revenue.

Dave Sciuto ( - 12:30pm : -- It maybe further out than that if you're counting on reaching the "masses." For that to happen, the Web must become more like TV, or TV more like the Web. I don't expect to see that for several years.

Richard Seltzer ( - 12:34pm : -- Welcome Dave Sciuto -- good to hear from you. And yes I agree that the TV-like stuff is several years out (very dependent on bandwidth, but also on lots of homes having the right hardware). But I don't exactly lookforward to that -- at least the pre-packages aspect of it. What I do lookforward to is the software/tools that will let anyone become a broadcaster over the Internet, just as today anyone can be a publisher.

todd ( - 12:35pm : -- richard - I agree that java has been mostly smoke with little fire thus far. However, it looks like a good way to more processing from server to browser to get arround the bandwidth problem you mentioned. For this reason, I expect it to catch on and start to provide some real benefit over the next several years while bandwidth will continue to be inadaquate.

todd ( - 12:41pm : -- richard (or anyone) - any idea what ads are fetching on the big sites like espn, ...

Bruce Platt, Comport Consulting ( - 12:44pm : -- Todd, I don't know about the rates, but I know that the smart ones of thoise who sell ad space are alerady lookin to what comes after sellng ad space. I.e., how toget information which is useful about who is interested nt he ad , and how to get it in an easy way for the person who is browsing to give it, without use of cookies, etc.

Richard Seltzer ( - 12:58pm : -- Bruce -- Yes -- I believe the future is in the value-added services.

Richard Seltzer ( - 12:45pm : -- todd -- I don't have the stats with me, but have seen them published all over the place. As I recall, the top sites were only getting a few million dollars a year from ad revenue. And yes that looks like tremendous growth when you start from nothing. But -- 1) those sites are getting millions of hits per day, and 2) there's no firm evidence (that I know of) that banner advertising on the Web increases sales, i.e., I think it's a bubble ready to burst.

Richard Seltzer ( - 12:48pm : -- todd -- You need to distinguish between banner ads -- which sort of mimic print ads and are mainly a way to build "brand identity" (which on the Internet is of dubious value), and other activities/services/informationwhich can serve the user, build user loyalty and lead to sales. I believe in the value of providing real value rather than just putting your name in front of people.

todd ( - 12:49pm : -- Given that print media is largely funded by ad $ and the size of that industry, I cann't help but think the web will go the same route as (if)more non-techies start using it.

Richard Seltzer ( - 12:51pm : -- todd -- Once again, I am very optimistic about the opportunities for serving and relating to audiences using the unique capabilities of the Web. And I am very skeptical of attempts to mimic old business models there.

GBenett@Innergy.Com ( - 12:52pm : -- todd - PointCast seems to agree. Juno, the free [to users] e-mail service, is banking on ads. But Richard is right, too -- companies are buying this space because they're afraid not to, but they've already enlisted ACNielsen, I/Pro and others to try to quantify the value. And banner ads may well decline in favor of more dynamic, value-added services.

todd ( - 12:54pm : -- richard - true it is an old business model, but I don't see how the web changes the basic idea of advertisers wanting to be where potential customers are.

Richard Seltzer ( - 12:57pm : -- todd -- Yes, businesses with goods and services to sell want to be visible where the customers are. My point is that the Web is a different kind of medium -- and just showing a company logo (and slowing down the user'saccess to the page with it) doesn't get you much (except ill will). Butthere are lots of good and creative things that you could do on the Web and couldn't do elsewhere.

Bruce Platt, Comport Consulting ( - 12:56pm : -- About ad rates. One of my colleagues just mentioned that she thinks one of the search sites gets $20K for a guaranteed 50K hits to your ad. But as I said the smart ones are looking at how to make this a value added service to the advertiser.

Bruce Platt, Comport Consulting ( - 12:50pm : -- Just as an aside. Java and active x hasve been mentioned a few times. One of my favorite pages deals with Java issues, it's worth a look:


Bruce Platt, Comport Consulting ( - 12:01pm : -- Great, I have abrief definition of Intranets, which may be useful: Let's call them Internet-enabled forums for members of a selcted community, members of a company, or organization, perhaps as a short definition. I've got a longer definition if anyone wants it.

Richard Seltzer ( - 12:01pm : -- Bruce -- I know you've been involved a number of Intranet projects. What was the most challenging? How did you approach it? What was the benefit the company was looking for? And did they get it?

Bruce Platt, Comport Consulting ( - 12:05pm : -- I keep saying we, since it is a real team effort between our customer and us The most challenging was to get them to define just what they wanted their Intranet to do. We approached it by discussing the wide range of things which they could do. The narrowed it down to what would work for them. Weare still working on the full implementation. Today they have e-mail, and ftp-enabled file transfers set up for their members. They wanted speed of information exchnage, and ease of access. They are part way there. We are working on db access now for their members.

Richard Seltzer ( - 12:06pm : -- Bruce -- Are you at liberty to mention the customer's name? (Sounds like a society or organization.)

Bruce Platt, Comport Consulting ( - 12:08pm : -- Yes, it is a professional organization, I can't mention their name yet, but it's a Professional organization in the entertainment field.

Richard Seltzer ( - 12:10pm : -- Bruce -- When dealing with a professional organization, are you setting them up as perhaps the "glue" for their industry. In other words, inaddition to having typical Web site stuff are there also intering links and other relationships with pages of members and/or allowing members to have Web page space at the organization's site?

Bruce Platt, Comport Consulting ( - 12:14pm : -- Richard, more setting them up as the glue for their members first, then their "sister" organizations in other countries. The ultimate goal would be to tie in entertainment companies. No internal web-site yet, we haven't gotten that far yet. Their first step is to implement ease of access to all their stored data on member contributions and properties.

Nora ( - 12:12pm : -- From some of the systems development exercises I've been involved in - in a standard MIS environment, free lance, and now with Web sites - it seems to me that intranet development is quicker, less labor intensive, has shortercycle times, and is far more flexible. ..... Anyone agree/disagree?

Steve Rish ( - 12:15pm : -- Nora -- I would have to say that the flexibility and speed is directly related to how much money you have to spend on it

Richard Seltzer ( - 12:18pm : -- Steve -- I suspect that flexibility and speed also relates to corporate policy. Large companies with rigid policies can make any development slow and expensive, preventing you from taking advantage of the natural strengths of Internet technology.

GBenett@Innergy.Com ( - 12:19pm : -- Nora - intranets today are, I think, quick and cheap to deploy, awkward to develop for, and hell to maintain.

Richard Seltzer ( - 12:21pm : -- GBennet (Gordon) -- That's an intering point. What is it that makes them "awkward to develop for, and hell to maintain". Can you give us some examples?

Richard Seltzer ( - 12:28pm : -- Gordon -- Do you know of any companies that are beginning to focus on support, maintenance, and development tools for Intranets? What specific kinds of tools do you feel are needed?

Bruce Platt, Comport Consulting ( - 12:21pm : -- Sometimes enlightened managment sees the cost advantages and profit benefit of making lots of information available to memers of the Intranet if management feels comefortable about the security of the information, who gets to access it ,and so forth.

Nora ( - 12:21pm : -- Steve & Richard. Money is a prerequisite, but I think the characteristics of intranet technology have fewer inherent built-in road blocks than someof the more traditional methods. .... also "large companies with rigid policies" - yeah, you can stop anything dead in it's tracks if you want to, but a lot of internet features such as standard com protocols and platform independence, eliminate many of the standard corporate excuses for not doing something.

Bruce Platt, Comport Consulting ( - 12:24pm : -- Nora has a great point. A web browser is the ultimate client interface for a client serve app. Thats another reason that Intranets have become popular. One simple interface to learn to use

todd ( - 12:24pm : -- Nora: I agree that the development is easier/quicker. I think it has allowed non-techies to have a voice which is the great thing about the webto me. However, a recent discussion predicted a shift away from that with java, etc. as active pages became more prominent.

Nora ( - 12:26pm : -- ...well one "awkward to maintain" aspect is that if you're going to look like the internet, people expect interactivity and fresh content. This maysound corny, but I think the internet is an environment where the difference between condescension/paternalism vs empowerment becomes much clearer. People expect the systems from "corporate" to be inflexible and more about the technology or design biasis. That is NOT the expectation for internet pages/applications.

GBenett@Innergy.Com ( - 12:28pm : Bruce - it's a nice dream but a distant reality. Today's browsers are poor front-ends at b. I agree that webs are the next phase in client/server, and that web clients hold promise as a universal GUI, but HTTP can't support this paradigm. You're looking two years out, I think.

Richard Seltzer ( - 12:30pm : -- Gordon -- My impression is the the clients -- Web browsers -- are very easy to use and effective. What's your issue with them?

Bruce Platt, Comport Consulting ( - 12:30pm : -- Intranets cost money no doubt about it, But so do traditional ways of doing business. A compnay can save meny by not hard copy publishing operations manuals and periodic updates, distirbiuting them and so on. Same with personnel policies and procedure, phone directories, and so forth. Makingthis available on an Intranet can save lots of money and offset the cost of Inranet development.

Nora ( - 12:31pm : -- " But the immaturity of support, development and maintenance tools, as well as standards, are serious cost drivers" ... I agree with that, and thatjust emphasizes the importance of front end planning and assessment whetherit's an internet or an intranet. ..... But I do think that companies can develop some standards and templates etc. without turning the whole thing into the kind of rigid multi-year exercise that architecture committees and project life cycle committees typically turn everything into. .... and now,unfortunately, I turn into a pumpkin because I have to take my daughter tothe pediatrician. See you all next week.

GBenett@Innergy.Com ( - 12:34pm : -- Rich, Bruce - I think we're talking at several layers. For document distribution and e-publishing, the web is a wonderful, cost-effective medium. That's what Tim Berners-Lee had in mind, after all. But when people extend that to universal information access, which includes database connectivity, three-tier, legacy system integration ... that's when the hairs on my neck stand up. Browsers can't even validate info on the fly -- they're batch mode front ends.

Bruce Platt, Comport Consulting ( - 12:36pm : -- Gordon, Please help me here. With the range of helper applications for browsers, and the ability of servers to serve up multimedia content, word documents, spreadsheets, acrobat files, and so forth, there is rich content which can be delivered to a desktop of mobile laptop. I can't see where this is an http limitation. Please help me here.

Richard Seltzer ( - 12:38pm : -- Gordon -- Yes, we need to distinguish between the meat-and-potatoes information distribution stuff that browsers and the Web do so much better than anything else, and the attempt to put everything on Intranets. We're along ways from accomplishing that, but it's certainly tempting. Personally, if the first step is distribution of static information, I'd say the second is interactivity among users (through chat, forums, Internet phone, videoconferencing, etc.); and the third step would be to do all those other things that require far more invment in development, support, and maintenance. ie, focus first on the things that Internet technology does best.

Bruce Platt, Comport Consulting ( - 12:39pm : -- OK, Gordon, I see your point. However, another of my customers is successfully using the web to publish data on property information from their local government's property appraisers office. They were able to tie into the legacy database with-out too much difficulty. In fairness, though, their legacy database was Oracle and not more than a few years old. They had already bitten the bullet of moving to more modeern "legacy" system!

Richard Seltzer ( - 12:43pm : -- Bruce -- Now that search engines like AltaVista are available -- both the public one and intranet versions -- that might be an interingalternative for the kind of prooperty info application you mentioned. Inthat case, there would be no need to build a database. You'd just need to put lots of documents into Web pages -- even helter-skelter without built-in order would work. The search engine would add the order after the fact.

GBenett@Innergy.Com ( - 12:47pm : -- Richard, Bruce - with apologies to Digital, have either of you *used* AltaVista lately? The things it returns on a full-text search are often far from the user's intention. Search tools are great, but they occupy a different space than relational databases entirely.

Richard Seltzer ( - 12:50pm : -- Gordon -- I use AltaVista every day. (I just finished writing a book about it that will be published by McGraw-Hill this fall). Have you checked the on-line help? There are many powerful tools and commands that can help youfocus your search and get just what you want.

Bruce Platt, Comport Consulting ( - 12:47pm : -- Richard, You're right, it is a tempting way to go technologically. But, it's completely away from anything standards based. I could do what the property appraiser is by just entering pages which have plat number,location, and so forth, put in a lien against the property, without using a databae at all. But then I'd have to develop a whole procedure to deal with how we do business in that arena if I were the Chief of the Property Appraiser office.

Richard Seltzer ( - 12:40pm : -- Gordon -- I think the issue is new apps that take advantage of the power of the Internet, vs. adaptations of old apps so people can access them from the desktop (and for those today's browsers may have limitations).

GBenett@Innergy.Com ( - 12:42pm : -- I've opined that as a universal clients today's browser has a ways to go. ActiveX and (to a lesser extent) Java will remedy that, given time. Another issue is standardization. Nora sugged that companies could developin-house standards. That's always true, of course, but it's no guarantee that market forces will comply. A committment to Netscape's browser, for instance, or to their CORBA-IIOP distributed object approach, has all the risk of any traditional IT investment. No, more, since intranets are so new.

Dave Sciuto ( - 12:44pm : -- I agree that browsers much become much more powerful before we'll see anything that'll hold the average (non-high tech type) person. We're seeing the shift occurring in more client-side power through HTML tags. It's likeall technology. The power starts on the server or host and gradually moves more to the client.


Tom D ( - 12:52pm : -- Has anyone used Netdynamics or Cold Fusion to create various functions? We are looking at them as an alternative or assistant to our C++ programming.

GBenett@Innergy.Com ( - 12:56pm : -- Tom D - we reviewed CF 1.5 in the last issue of Intranet Design(sm), and have just received the closed beta of 2.0. It's strong medicine. And Spider Technologies NetDynamics won PC Magazine's Editor's Choice last week. You're on the right track for a web-db connection.


Richard Seltzer ( - 12:53pm : -- This hour has flown by. Please, everyone, take a moment to let us know your email address and URL. And please send me email to let me know our suggions for what to focus on next week, or to ask questions you didn't get a chance to ask today.

All -- I'll be posting the transcript of this session at within a few hours. If you need to check a URL, or email address, or fact that's where to look. We hope to move the transcripts to a BCS/ space soon.

Tom D ( - 12:54pm : -- Tom Dadakis DadaCom

Bruce Platt, Comport Consulting ( - 12:54pm : -- Bruce Platt, or I'd be happy to continue any of these conversations by e-mail. It's been a pleasure to chat with all of you.

GBenett@Innergy.Com ( - 12:57pm : -- Gordon Benett, Intranet Design Magazine(sm), ""

Tyrone Lobo ( - 1:00pm : Tyrone Lobo, AltaVista Sales,

Richard Seltzer ( - 12:55pm : Thanks to everyone for your lively participation. Remember, if you have followup comments, email to me at or and I'll try to add them to the end of the transcript, to keep the dialog going. I hope you'll all be able to join us again next week -- same time, same URL.

Richard Seltzer ( - 12:58pm : -- Thanks again. I guess it's time to sign off. 

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